CUSTOMER SERVICE

ProService offers special Customer Service courses for the staff of hotels, travel agencies, cafes and restaurants, shops, stores, supermarkets and any service-providing organization.

• Customer service culture, principles and standards
• Communication models and strategies
• Dealing with difficult customers
• Handling conflict situations
• Special technical skills

ProService specialists will help you master the secrets of good service through short (one or two days) or longer courses, seminars and workshops.

As a result of the courses your staff will

• realize the benefits of good customer service for your organization
• realize that customers need to feel appreciated and respected
• obtain professional customer service skills
• demonstrate a nice attitude, care and commitment to serve
• have effective tools to handle conflict situations