HUMAN RESOURCES MANAGEMENT

The availability of qualified service personnel has an essential role to ensure high standards of service. ProService offers a series of consulting and training programs in personnel management for travel, hotel and catering industry and any other organizations. We will help you design a coherent HR strategy for your organization and apply personnel management functions and procedures.

• Recruitment and selection
• Induction
• Training and development
• Performance management
• Career planning and professional development
• Ethical issues

As a result you will have

• HR guidelines designed specifically for your organization
• operational tools and mechanisms to deal with complex HR issues
• motivated and loyal staff

In addition we will help you develop a package of service standards for various groups of customer service staff, conduct psychological tests and measure the staff loyalty.