SUPERVISORY MANAGEMENT SKILLS

ProService offers courses on Supervisory Management Skills for the managerial staff of service-providing organizations.

• Personnel management (recruitment and selection, training, performance evaluation)
• Team building, leadership, motivation
• Conflict management and negotiation skills

As a result of the courses you will

• have a sound human resource policy
• utilize effective management mechanisms to motivate the staff
• have a customer relations policy for your organization
• apply the standarts for good customer service