SUPERVISORY MANAGEMENT SKILLS
ProService offers courses on Supervisory Management Skills for the managerial staff of service-providing organizations.
- Personnel management (recruitment and selection, training, performance evaluation)
- Team building, leadership, motivation
- Conflict management and negotiation skills
As a result of the courses you will
- have a sound human resource policy
- utilize effective management mechanisms to motivate the staff
- have a customer relations policy for your organization
- apply the standarts for good customer service